Foam Mart
Warranty and Return Policy
This warranty applies to web orders
only
Returns:
You must have your receipt in order to make any warranty claims or
returns. Your receipt is the packing slip that comes with your shipment.
Products must be returned in factory condition and any changes to the factory
condition of the product will void any warranty or return eligibility. This
includes, but is not limited to: reshaping, trimming, tears, punctures, stains,
and odors. The rules concerning returns are as follows:
Return Guarantee:
The Return Guarantee for delivered orders starts from the product's shipping
date, or invoice date for in-store pickups. Products must be returned in
factory condition, and any changes to the factory condition of the product will
void the Guarantee. This includes, but is not limited to: reshaping, trimming,
tears, cracks, punctures, stains, and odors. If a product is shipped to a
customer, and the return is shipped back to Foam Mart, the customer is
responsible for the actual shipping costs, both to and from Foam Mart. If a
product is shipped to a customer, and the return is made in-store at Foam Mart's
facility, the customer is responsible for the initial actual shipping cost. If
a product is purchased in-store, and the return is shipped back to Foam Mart,
the customer is responsible for the cost of shipping to Foam Mart. If the
product is purchased in-store, and the return is made in-store at Foam Mart's
facility, the product is subject to a 25 percent restocking fee.
Warranty:
Incorrect Order:
If you have received incorrect products in error, please contact us to return
the order to Foam Mart so we may correct the mistake. Foam Mart will cover all
ground shipping and handling charges. With all orders being unique, and many
being customized, please contact us before making your return. It may only be
necessary to return a single component rather than the whole order, saving you
the hassle of repackaging the entire order, and allowing you to utilize the
correct parts of the shipment while the situation is being rectified. The
incorrect product must be placed in the mail before Foam Mart will issue an
order correction. Products must be returned in factory condition.
Mistake in Size:
Please refer to our dimensional tolerance table listed below. If any product
you order with specific dimensions is outside of the range specified, you may
return the product, in factory condition, for a refund or exchange, and Foam Mart will cover all ground shipping and handling charges. Note that each tolerance
is respective to an individual dimension of the product, not a total sum of all
dimensions. Please contact us before making your return; it may only be
necessary to return a single component rather than the whole order, saving you
the hassle of repackaging the entire order, and allowing you to utilize the
correct parts of the shipment while the situation is being rectified. The
incorrect product must be placed in the mail before Foam Mart will issue an
order correction.
NOTE: If an order correction is issued, Foam Mart will use
standard UPS Ground shipping.
Dimensional
Tolerances
|
Foam Type
|
Length
|
Width
|
Thick_ness
|
Weight
|
Standard Open-_Cell Sheets
|
± 2"
|
± 2"
|
± 1/4"
|
x
|
Standard Closed-_Cell Sheets
|
3" Over
|
3" Over
|
± 1/4"
|
x
|
Standard Closed-_Cell Rolls
|
6" Over
|
2" Over
|
± 1/8"
|
x
|
Acoustical Foam*
|
± 2"
|
± 2"
|
± 1"
|
x
|
Mattresses
|
± 1-1/2"
|
± 1-1/2"
|
± 1/2"
|
x
|
Mattress Toppers
|
± 1"
|
± 1"
|
± 1/2"
|
x
|
Standard/_Custom_-Cut Mattress Covers
|
± 1"
|
± 1"
|
± 1/2"
|
x
|
Camping Pads
|
± 1"
|
± 1"
|
± 1"
|
x
|
Comfort & Support Items_**
|
± 1"
|
± 1"
|
± 1"
|
x
|
Custom_-Cut Cushions
|
± 1"
|
± 1"
|
± 1/2"
|
x
|
Custom_-Cut Mattresses
|
± 1-1/2"
|
± 1-1/2"
|
± 1/2"
|
x
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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All returned merchandise must be in "brand new"
condition by our assessment (except warranty claims). Merchandise must be returned
in original boxes (if any) and packaging. Hairs, dirt, odors, or stains on any
item are not acceptable returns. To make a return, you must email to sales@foammart.com or call (818)
848-3626 and obtain a Return Authorization Number. Attach this Return
Authorization Number to the outside of the return package. No returns will be
accepted that do not have a Return Authorization Number attached to the outside
packaging. We can arrange reduced shipping back. We will need the exact
dimensions of your package and weight.